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Important Phone Numbers

Tourist Assistance – Toll Free from Mexico 01 (800) 903-9200

When dialing the local number from the U.S. or Canada, always dial 011 52 (998) before the number shown.

Emergency Telephone Numbers

  • Police: 060
  • Traffic Police: 884-0710
  • Fire Dept: 884-1202
  • Ambulance: 884-1616
  • Port Captain: 880-1360
  • Consumer Affairs: 887-2877

Medical Services

  • Private Ambulance: 883-1000
  • Hospital Americano: 884-6133 Downtown (24 hrs)
  • Hospital Total Assist: 884-1092 Downtown (24 hrs)
  • American Medical Care Center: 883-1001 883-1003
  • Red Cross: 884-1616
  • Regional Hospital: 884-1818 Downtown (24 hrs)

Pharmacies

  • Farmacia Unica: (24 hrs) 840-555 (English Spoken)
  • Farmacia Hospital Americano: (24 hrs) 884-6133 (English Spoken)
  • Farmacia Cancun, Hotel Zone: 885-1655
  • YZA: 883-1861
  • Canto: 884-9330

Consulates

  • American: Plaza Caracol, Third floor. 883-0272
  • Canadian: Plaza Caracol, Third floor. 883-3360

Credit Cards/Travelers Checks

  • American Express: 01 (800) 001-3600
  • Banamex: (MasterCard – Visa) 01 (800) 366-3100
  • Carnet: (MasterCard) 01 (800) 366-3100
  • Diners Club: 01 (800) 500-3000
  • B of A – Travelers Checks: 01 (800) 700-950

Banks

  • Banamex: 884-1116
  • Banco Bital: 884-3348
  • Bancomer: 884-4400
  • Banco Confia: 887-1096
  • Bancrecer: 87-1953