Important Questions to Ask your Cancun Hotel

by Carla Fiorito on September 3, 2010

Cancun Hotels

I recently visited Cancun with some friends, and the minute we got to the hotel, we hit the beach. Each of us asked for a beach towel at the poolside cabana and we enjoyed a few hours soaking the sun and swimming in the ocean. Upon check out, there was a little surprise on our hotel bill – a charge for beach towels!

It is never fun to arrive at your hotel to realize it is not what you thought it was. When traveling to Cancun, or anywhere else, it is always important to call your hotel ahead and ask a few questions.

Here are a few things you should make sure to ask your Cancun Hotel before you arrive:

Aside from the room charge, are they any other extra fees?

Some hotels have hidden fees that can be a big surprise upon check out. Believe it or not, some of these fees include using the business center, pool towels, and the bottle of water in your room. Be sure to check that there are no fees for more than two adults to stay in a room as well, as those extra charges may be up to $50 plus tax.

How can you escape these fees? If you aren’t using the service you are being charged for, ask to have it removed from you bill. Make sure you inspect your hotel bill before checking out to question any of the hidden charges.

Is a breakfast included?

If a complimentary breakfast is included, it could save you a lot of money. It could also save you time on looking for an inexpensive local Cancun restaurant for breakfast. It is also never fun to wake up hungry and realize that a buffet breakfast costs $15 per person.

Do any rooms face a busy street?

Don’t let nightly traffic disturb your relaxing Cancun getaway. If any rooms do face a busy street, request to have a room that has a quieter view prior to check-in. If you realize that your room faces a busy street after you have checked in, the hotel may not have a vacant room available for you.

How close is the hotel to the ocean?

If you plan on spending a few days at the beach, make sure you aren’t too far from it. It’s beneficial to have easy access to a nice beach instead of having to walk six blocks or take a taxi. Most Cancun hotels have their own beaches, but it is always important to double check.

What are the cancellation policies?

Ask about the cancellation policies just in case anything happens – some hotels may waive cancellation fees to their discretion. Cancellation fees can be anywhere from a one night’s stay plus tax to just fifty dollars.

Remember that the hotel you stay at plays a big part in your Cancun experience, so don’t hesitate to call and ask. Hotels are always ready to answer any of your questions.

What questions do you always make sure to ask your hotel?

Carla is currently an intern at All About Mexico. She is studying Hotel & Restaurant Management at University of Houston. She loves writing, traveling, and tourism.
Carla Fiorito
View all posts by Carla Fiorito

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